SUPPORT PROCESS
System change
From the change request through assessment and approval to deployment.
7 steps · 3 lanes
INDUSTRY
Process templates for Cross-industry
Processes that look the same regardless of industry because they follow legal or organisational necessity.
15 processes
SUPPORT PROCESS
Purchase requisition
From the stated need through approval to the placed order.
5 steps · 3 lanes
SUPPORT PROCESS
User administration
From the request through authorisation to the provisioned access.
5 steps · 3 lanes
CORE PROCESS
Handling a grievance
From the incoming grievance through review to the response.
6 steps · 2 lanes
MANAGEMENT PROCESS
Document control
From draft through review and release to distribution and archiving.
6 steps · 3 lanes
SUPPORT PROCESS
Payroll run
From data capture through checking to payment and statutory reporting.
7 steps · 2 lanes
MANAGEMENT PROCESS
Internal audit
From annual planning through execution to the findings report.
7 steps · 3 lanes
SUPPORT PROCESS
IT incident handling
From the reported incident through assessment and resolution to feedback for the reporter.
8 steps · 3 lanes
CORE PROCESS
Handling customer enquiries
From the incoming enquiry through qualification to the answer.
5 steps · 2 lanes
SUPPORT PROCESS
Employee onboarding
From the signed contract to the scheduled probation review, across three lanes.
8 steps · 3 lanes
SUPPORT PROCESS
Offboarding
From the notice received through handover to revoked access.
8 steps · 3 lanes
SUPPORT PROCESS
Recruitment
From the staffing request through selection to the signed offer.
9 steps · 3 lanes