SUPPORT PROCESS
System change
From the change request through assessment and approval to deployment.
7 steps · 3 lanes
FRAMEWORK
Process templates for Support process
Processes that carry every other area, such as people, IT, purchasing and finance.
10 processes
SUPPORT PROCESS
Purchase requisition
From the stated need through approval to the placed order.
5 steps · 3 lanes
SUPPORT PROCESS
User administration
From the request through authorisation to the provisioned access.
5 steps · 3 lanes
SUPPORT PROCESS
Payroll run
From data capture through checking to payment and statutory reporting.
7 steps · 2 lanes
SUPPORT PROCESS
IT incident handling
From the reported incident through assessment and resolution to feedback for the reporter.
8 steps · 3 lanes
SUPPORT PROCESS
Employee onboarding
From the signed contract to the scheduled probation review, across three lanes.
8 steps · 3 lanes
SUPPORT PROCESS
Offboarding
From the notice received through handover to revoked access.
8 steps · 3 lanes
SUPPORT PROCESS
Recruitment
From the staffing request through selection to the signed offer.
9 steps · 3 lanes
SUPPORT PROCESS
Invoice verification
From invoice receipt through factual and arithmetic checks to release for payment.
7 steps · 3 lanes
SUPPORT PROCESS
Planning training
From the stated need through approval to the booked course.
6 steps · 3 lanes