SUPPORT PROCESS
System change
From the change request through assessment and approval to deployment.
7 steps · 3 lanes
DEPARTMENT
Process templates for Internal IT
Internal IT processes, covering incidents, access and system changes.
5 processes
SUPPORT PROCESS
User administration
From the request through authorisation to the provisioned access.
5 steps · 3 lanes
SUPPORT PROCESS
IT incident handling
From the reported incident through assessment and resolution to feedback for the reporter.
8 steps · 3 lanes
SUPPORT PROCESS
Employee onboarding
From the signed contract to the scheduled probation review, across three lanes.
8 steps · 3 lanes
SUPPORT PROCESS
Offboarding
From the notice received through handover to revoked access.
8 steps · 3 lanes