SUPPORT PROCESS
System change
From the change request through assessment and approval to deployment.
7 steps · 3 lanes
CATALOGUE
Whole landscapes or single processes
Start with the map if you need the frame, or take the one process that hurts right now. Both as BPMN 2.0, ready to import into any BPMS.
Process maps
PROCESS MAP
Services
The process landscape of a service company, from enquiry through delivery to invoicing.
41 processes
13 modelled
PROCESS MAP
Retail
The process landscape of a retailer, from assortment through logistics to returns.
41 processes
13 modelled
PROCESS MAP
Manufacturing and engineering
The full process landscape of a mid-sized manufacturer, from first enquiry to spare part.
45 processes
12 modelled
PROCESS MAP
Insurance
The process landscape of an insurer, from application through policy to the reported claim.
40 processes
14 modelled
18 single processes
Every process belongs to at least one map but works on its own as well.
FILTER
CORE PROCESS
Accepting an application
From the incoming application through risk assessment to the decision.
7 steps · 3 lanes
SUPPORT PROCESS
Purchase requisition
From the stated need through approval to the placed order.
5 steps · 3 lanes
SUPPORT PROCESS
User administration
From the request through authorisation to the provisioned access.
5 steps · 3 lanes
CORE PROCESS
Handling a grievance
From the incoming grievance through review to the response.
6 steps · 2 lanes
MANAGEMENT PROCESS
Document control
From draft through review and release to distribution and archiving.
6 steps · 3 lanes
SUPPORT PROCESS
Payroll run
From data capture through checking to payment and statutory reporting.
7 steps · 2 lanes
MANAGEMENT PROCESS
Internal audit
From annual planning through execution to the findings report.
7 steps · 3 lanes
SUPPORT PROCESS
IT incident handling
From the reported incident through assessment and resolution to feedback for the reporter.
8 steps · 3 lanes
CORE PROCESS
Handling customer enquiries
From the incoming enquiry through qualification to the answer.
5 steps · 2 lanes
SUPPORT PROCESS
Employee onboarding
From the signed contract to the scheduled probation review, across three lanes.
8 steps · 3 lanes
SUPPORT PROCESS
Offboarding
From the notice received through handover to revoked access.
8 steps · 3 lanes