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PROCESS MAP

Retail

The process landscape of a retailer, from assortment through logistics to returns.

3 categories10 groups41 processes
13 of 41 modelled

MANAGEMENT PROCESSES

2 groups · 8 processes
2/8 modelled

Steering, quality and compliance.

  • Strategic planning

    Company strategy, annual planning & objectives.

    • Develop company strategy
    • Annual planning & budgeting
    • Management review
    0/3

  • Quality management

    ISO 9001, audits & improvement.

    2/5

CORE PROCESSES

4 groups · 14 processes
1/14 modelled

Value created directly for the customer.

  • Assortment & buying

    Assortment planning, suppliers and terms.

    • Assortment planning
    • Supplier selection & terms
    • Merchandise buying & replenishment
    • Pricing
    0/4

  • Merchandise logistics

    From goods receipt to shelf or shipping.

    • Goods receipt & inspection
    • Warehousing & inventory management
    • Store & shipping logistics
    • Stocktaking
    0/4

  • Sales

    In-store and digital sales.

    • Selling & advice
    • Online order handling
    • Daily till closing
    0/3

  • After-sales & returns

    Returns, complaints and customer loyalty.

    1/3

SUPPORT PROCESSES

4 groups · 19 processes
10/19 modelled

Functions that carry every area.

Open the map in ProceviaDownload the package

The map lands in a new project with every process. You then tell the AI what is named differently or missing at your company.

WHAT THE PACKAGE HOLDS

Four levels, from overview to single step

LEVEL 1

The map

Three categories with 10 groups, each described.

Shown above
LEVEL 2

41 processes

Named, described, with maturity and group assignment.

Shown above
LEVEL 3

13 BPMN diagrams

Complete flows with lanes, decisions and events.

After unlocking
LEVEL 4

Process record per diagram

Goal, trigger, inputs and outputs, metrics, risks, standards.

After unlocking
CONTEXT

Why the map comes before the first diagram

The most common mistake at the start

In retail almost everything hangs on stock, and stock is changed from four sides at once, by purchasing, goods receipt, sales and returns. The map shows these four strands together, because a stock discrepancy almost never arises inside a single process but at the seam between two of them.

Why planned processes belong on the map

Most processes on this map carry only a name and a description. That is deliberate. A map where everything looks finished is either polished up or the result of two years of work. Start with the processes causing trouble today and leave the rest as placeholders until somebody needs them.