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PROCESS MAP

Manufacturing and engineering

The full process landscape of a mid-sized manufacturer, from first enquiry to spare part.

3 categories11 groups45 processes
12 of 45 modelled

MANAGEMENT PROCESSES

3 groups · 10 processes
2/10 modelled

Steering, quality and compliance.

  • Quality management

    ISO 9001, audits and improvement.

    2/4

  • Continuous improvement

    Capture, assess and implement ideas.

    • Capture improvement suggestion
    • Assess measure
    • Track implementation
    0/3

  • Governance, risk and compliance

    Requirements, risks and policies.

    • Manage risks
    • Implement compliance requirements
    • Control policies
    0/3

CORE PROCESSES

4 groups · 19 processes
1/19 modelled

Value created directly for the customer.

  • Lead to Order

    From enquiry to order.

    • Qualify customer enquiry
    • Calculate and create quote
    • Run order negotiation
    • Close order and record contract
    0/4

  • Order to Cash

    From order through production to payment.

    • Order intake and check
    • Production planning and control
    • Production and assembly
    • Quality inspection and acceptance
    • Dispatch and delivery
    • Invoicing and payment
    0/6

  • Design to Build

    From requirements to series release.

    • Requirements analysis and specification
    • Concept development
    • Prototyping and validation
    • Series release and bill of materials
    0/4

  • Service and after-sales

    Incident, repair and spare parts.

    • Record service order
    • Complaint handling
    • Fault diagnosis and repair
    • Spare parts management
    • Manage maintenance contract
    1/5

SUPPORT PROCESSES

4 groups · 16 processes
9/16 modelled

Functions that carry every area.

Open the map in ProceviaDownload the package

The map lands in a new project with every process. You then tell the AI what is named differently or missing at your company.

WHAT THE PACKAGE HOLDS

Four levels, from overview to single step

LEVEL 1

The map

Three categories with 11 groups, each described.

Shown above
LEVEL 2

45 processes

Named, described, with maturity and group assignment.

Shown above
LEVEL 3

12 BPMN diagrams

Complete flows with lanes, decisions and events.

After unlocking
LEVEL 4

Process record per diagram

Goal, trigger, inputs and outputs, metrics, risks, standards.

After unlocking
CONTEXT

Why the map comes before the first diagram

The most common mistake at the start

Many teams start with the process that hurts most and model it thoroughly. Six months later there are eleven thorough diagrams, but nobody can say how many processes the company actually has. The map reverses that order, setting the frame first and going deep second.

Why planned processes belong on the map

Most processes on this map carry only a name and a description. That is deliberate. A map where everything looks finished is either polished up or the result of two years of work. What is still open shows what lies ahead, and that is exactly what an audit and a management review need to see.