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Core processSalesISO 9001Insurance
PROCESS TEMPLATE

Issuing a policy

From the accepted application through document creation to dispatch.

6 steps2 lanes1 decision points3 systemsMaturity definedBPMN 2.0
Excerpt of the process diagram. The remaining steps appear after unlocking. ' + ' UNDERWRITING CONTRACT MANAGEMENT Carry over the contract data Generate the contract documents 4 more steps

Tell the AI what runs differently at your company and get the adapted process back in seconds. The download gives you BPMN 2.0 XML, ready to import into any BPMS.

METRICS

How to tell whether the process works

Time from acceptance to dispatch, target under two working days.

THE PROCESS

6 steps, 2 lanes

1
Carry over the contract data

Contract management

2
Generate the contract documents

Contract management

Continue with your business address

The full diagram, the process record and the files are reserved for business addresses.

  • The complete diagram
  • All 6 steps in full
  • Goal, scope and trigger
  • Inputs and outputs per step
  • Every metric with its target
  • Risks, opportunities and business rules
  • Standards and legal basis
  • The BPMN file, ready to import

We use the address solely to protect the download. Any address lets you open and adapt the template in Procevia.

CONTEXT

When this template fits

Who it is for

For insurers assembling policies from several building blocks. The more clauses and riders are possible, the more a written process pays off, because otherwise every policy looks different.

Where it typically stalls

At the check before dispatch. It gets skipped because the policy comes out of the system anyway. That is exactly where wrong premiums and missing clauses arise, found by the customer rather than the department.

What it connects to

Upstream is application acceptance. Downstream are contract changes and, in the worst case, claim recording, which refers back to this policy.

Relation to standards

A checked and released document before dispatch matches the usual expectation for controlled documents. The template keeps checking and dispatch as separate steps.

THE BIGGER PICTURE

Part of these process maps

A single process says little about where it sits in the company. These maps show it among its neighbours.

COMMON QUESTIONS

What people ask first

Can the template be imported into another tool?

Yes. The file is BPMN 2.0 XML and imports into any BPMS that supports the standard.

May I hand the template out in training sessions?

Yes. All templates are published under CC BY 4.0, so you may print, share and teach with them as long as you credit Procevia as the source.

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